Refund & Exchange Policy

We hope you love what you ordered! If you are not 100% satisfied, Misk offers an easy return and exchange service.

Return & Exchange Policy

Misk offers a flexible shopping experience through a convenient return and exchange policy. Please note that the return process takes up to 14 working days.

You may open and inspect your shipment with the delivery representative. If you reject the order on delivery, you can return it with the representative without any shipping costs. If you notice a problem after receiving your order and wish to return or exchange it, please follow the policy below.

  • The returned product must be in its original condition with the brand tags and price attached, and the invoice/receipt must be kept. Otherwise, we will not be able to complete the return or exchange.
  • As a Misk customer, you may return your purchase within 7 days from the date of receipt and receive a refund through the same payment method used.
  • The exchange process is free of charge in the event of an error on our side or products not matching their specifications.
  • If you wish to exchange a product for a different one, the customer bears the shipping cost.
  • If we cannot reach you by phone or SMS, the return/exchange request will be canceled 3 days after the first attempt.
  • If you want to return an item that was purchased within a bundle, the entire bundle must be returned and reordered.

How to Request an Exchange or Refund

  1. Contact our customer service with your order number and full product details via Instagram @miskfashioneg, Facebook Misk Fashion, or the chat on our online store.
  2. Your new order will be sent with the delivery representative and the old order collected within 72 working hours at no shipping cost.
  3. Please use only one method to submit your request to avoid duplicate requests.

Non-Returnable Products

For hygiene and safety reasons, the following cannot be returned or refunded:

  • Products that have been washed, ironed, damaged, or are no longer in their original condition.
  • Lingerie, beachwear, hats, caps and scarves, watches, jewelry, sunglasses, accessories, and hosiery.
  • Outlet and sale-period products are returnable only in the case of manufacturing defects.